During the onset of COVID-19, it was observed that patients needed to be more active and they were not enabled to receive their physiotherapy sessions during the COVID-19 pandemic.

Therefore, patients who required physiotherapy appointments coordinated with social workers to set appointments for home visits. The physiotherapist and attending nurse were screened for COVID-19 prior to the session, and they were required to wear gowns, gloves, and masks.

The vulnerable populations targeted by this initiative mainly consist of the elderly, the disabled, the mentally handicapped, etc. The initiative was primarily funded through city funds.

The initiative aimed to meet the needs of patients during the COVID-19 pandemic to prevent infections when going to hospitals to get their physiotherapy sessions.

The satisfaction of the target group was measured through phone calls. Patients who did like the initiative will call again to take another appointment.

In terms of post-pandemic prospects, the initiative set a precedent whereby physiotherapy services could be arranged via telephone and delivered within the comfort of patients’ homes.

All patient needs were fulfilled by these visits, and patients repeatedly called to schedule additional sessions, which indicated that they were benefitting from the initiative. Patients reported that their pain has decreased remarkably due to these sessions.